—Field service work requires service organizations to have a fast and reliable way of assigning and monitoring field service job orders. The nature of such business often requires employees to be in the field and capabilities such as location mapping and task assignment notification would greatly assist them in performing their work. This paper highlights the importance of mobility and data accessibility in field service work. With the use of the online Field Service Monitoring System and Mobile Application, field service organizations, such as Third Party Contractors of Electric Distributors, can now assign job orders remotely to their employees in the field, providing all the crucial information for performing specific field service task. The online system sends job request notification straight to each Field Service Employee mobile device, allowing a faster way of communicating job responsibilities. The Mobile Application on the other hand provides a portable online access to each job order details. Information such as structure standards, and material list would assist in ensuring the quality of work. Through the use of the Field Service Monitoring System, managers are able to assess which employee fits the job requirement by using customer feedback while field employees can respond to job request faster, are provided with more accurate and up to date information and location mapping together with portable tools in order to show the quality of their work ensuring high quality service.
—Field service monitoring, Android application, Google cloud messaging, job order assignment.
Kathreen Charrise E. Garcia is with Cavite State University, Imus Campus, Cavite, Philippines (e-mail: email@example.com).
Benilda Eleonor V. Comendador is with Polytechnic University of the Philippines, Philippines (e-mail: firstname.lastname@example.org).
Cite:Kathreen Charrise E. Garcia and Benilda Eleonor V. Comendador, "Field Service Monitoring System for Electric Distributors’ Third Party Contractors," International Journal of Information and Electronics Engineering vol. 6, no. 3, pp. 175-179, 2016.