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General Information
    • ISSN: 2010-3719 (Online)
    • Frequency: Quarterly
    • DOI: 10.18178/IJIEE
    • Editor-in-Chief: Prof. Chandratilak De Silva Liyanage
    • Executive Editor: Jennifer Zeng
    • Abstracting/ Indexing : Google Scholar, Electronic Journals Library, Crossref and ProQuest, Ei (INSPEC, IET), EBSCO.
    • E-mail ijiee@ejournal.net

University of Brunei Darussalam, Brunei Darussalam   
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IJIEE 2012 Vol.2(5): 725-729 ISSN: 2010-3719
DOI: 10.7763/IJIEE.2012.V2.196

A Success Model for Business Process Management Implementation

A. Zeinab Dabaghkashani, B. Nastsran Hajiheydari, and C. Manijeh Haghighinasab
Abstract—Business Process Management (BPM) is currently being seen as the best way to facilitate process improvements. Since this concept is mainly a multidisciplinary subject, success in implementing requires considering various factors. In this paper, first seven success factors were explored through qualitative meta-synthesis based on previous studies; then a success model for presenting the effect of these major factors on BPM implementation is expanded. The identified factors categorized around (1) strategy, (2) people, (3) optimization and process management, (4) process architecture, (5) IT architecture, (6) project management, (7) standards and measurements. Each of these factors is described further by defining some sub-factors. Secondly BPM implementation success measures have been introduced and logical interrelationship between success factors and themes represented. This model should be considered before and during BPM implementation process by managers and business analysts in order to fulfill requirements.

Index Terms—Business process management (BPM), BPM implementation, critical success factors (CSFs), BPM success model, qualitative meta-synthesis.

The authors are with Alzahra University, Tehran, Iran (e-mail: zdabaghkashani@yahoo.com, nhheidari@ut.ac.ir, MHghighinasab@Alzahra.ac.ir)


Cite: A. Zeinab Dabaghkashani, B. Nastsran Hajiheydari, and C. Manijeh Haghighinasab, "A Success Model for Business Process Management Implementation," International Journal of Information and Electronics Engineering vol. 2, no. 5, pp. 725-729, 2012.

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