AI-Driven Root Cause Analysis and Self-Healing Framework for Unified Contact Centre Operations. International Journal of Information and Electronics Engineering, [S. l.], v. 11, n. 4, p. 68–79, 2025. DOI: 10.48047/wzn5a139. Disponível em: https://www.ijiee.org/index.php/ijiee/article/view/965. Acesso em: 28 aug. 2026.