A Success Model for Business Process Management Implementation
Keywords:
Business process management (BPM), BPM implementation, critical success factors (CSFs), BPM success model, qualitative meta-synthesisAbstract
Business Process Management (BPM) is currently
being seen as the best way to facilitate process improvements. Since this concept is mainly a multidisciplinary subject, success in implementing requires considering various factors. In this
paper, first seven success factors were explored through qualitative meta-synthesis based on previous studies; then a success model for presenting the effect of these major factors on BPM implementation is expanded. The identified factors categorized around (1) strategy, (2) people, (3) optimization and process management, (4) process architecture, (5) IT architecture, (6) project management, (7) standards and measurements. Each of these factors is described further by defining some sub-factors. Secondly BPM implementation success
measures have been introduced and logical
interrelationship between success factors and themes
represented. This model should be considered before and during BPM implementation process by managers and business analysts in order to fulfill requirements.
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