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Faculty of Science, University of Brunei Darussalam, Brunei Darussalam   
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IJIEE 2011 Vol.1(2): 126-132 ISSN: 2010-3719
DOI: 10.7763/IJIEE.2011.V1.20

Extracting Soft Issues during Requirements Elicitation: A Preliminary Study

Rahman A. N. and Sahibuddin S.

Abstract—Requirements Engineering (RE) is a critical process in Software Engineering (SE) activities. RE helps stakeholders to manage requirements appropriately before dedicated requirements are used to design and implement software. The first stage in RE process is known as requirements elicitation whereby during elicitation, stakeholders will perform a set of activities to permit understanding in problem domain for respected scenario and hence proposing a set of established requirements in developing software. In elicitation, stakeholders need to collaborate and communicate in order to produce unambiguous requirements and create mutual agreement for software design and development. This can produce desired solution for all stakeholders. Soft issue is one of non-technical requirements that can associate with social presence, social interaction elements such as comfort, connectedness and motivation. This requirements need to be emphasized during RE process especially for a system that is categorized in Computer- Supported Collaboration Working (CSCW) domain. Users need CSCW domain system to carry out virtual communication, knowledge sharing via system’s features. The aim of this paper is to carry out a preliminary study on RE process and requirements elicitation activities by identifying whether soft issues have been engaged in existing requirements elicitation process. Another aim is to compare stakeholders’ roles based on selected articles. The method to investigate requirements elicitation process is done by identifying existing elicitation processes as well as involvement of stakeholders’ collaboration during elicitation. According to the study, the comparison of existing requirements elicitation processes and comparison of job roles have been produced as a result in this paper.

Index Terms—requirements engineering, requirements elicitation process, stakeholders, soft issues, collaboration, development.

N. A. Rahman is a PhD student of Universiti Teknologi Malaysia and is currently attached with the Universiti Teknologi MARA Malaysia, Shah Alam, 40450 Selangor Malaysia (e-mail: noorihan@kelantan.uitm.edu.my).
S. Shamsul is with Advanced Informatics School, Universiti Teknologi Malaysia, Kuala Lumpur, 54100 WP (e-mail: shamsul@utm.my).

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Cite: Rahman A. N. and Sahibuddin S., "Extracting Soft Issues during Requirements Elicitation: A Preliminary Study," International Journal of Information and Electronics Engineering vol. 1, no. 2, pp. 126-132, 2011.

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