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General Information
    • ISSN: 2010-3719
    • Frequency: Bimonthly
    • DOI: 10.18178/IJIEE
    • Editor-in-Chief: Prof. Chandratilak De Silva Liyanage
    • Associate Executive Editor: Ms. Jennifer Zeng
    • Executive Editor: Mr. Ron C. Wu
    • Abstracting/ Indexing : Google Scholar, Electronic Journals Library, Crossref and ProQuest, Ei (INSPEC, IET).
    • E-mail ijiee@ejournal.net

Faculty of Science, University of Brunei Darussalam, Brunei Darussalam   
" It is a great honor to serve as the editor-in-chief of IJIEE. I'll work together with the editorial team. Hopefully, IJIEE will be recognized among the readers in the related field."
IJIEE 2014 Vol.4(4): 302-307 ISSN: 2010-3719
DOI: 10.7763/IJIEE.2014.V4.453

Automated Call Receiving and Forwarding Mechanism for Supporting Integrated Disaster Management System

Norazlina Khamis, Lee Chin Yang, and Azlin Nordin
Abstract— Disasters have caused great loss of lives and economic loss besides disruption of services and infrastructure. In any case of a disaster, prolonged arrival of relevant agencies such as the rescue teams means delayed commencement of all restoration work that should be done after the incident. This prolonged arrival is one of the factors that delay in alerting the relevant agencies for them to commence in action. Currently in Malaysia, the call receiving and forwarding procedure is handled by MERS99 with human intervention, i.e telephone operators. This research proposed an algorithm which able to receive a call and identify the relevant agencies to be directed to the event based once the GPS location of the mobile user who made the report. Thus, human intervention in the current procedures is being minimized. The efficiency of the algorithm is evaluated by comparing the response time of the current procedures with the implementation of the algorithm in the proposed prototype. Based on the evaluation, it is shown that the proposed algorithm are able to shorten the length of time between and incident happens and relevant agencies being dispatched to the event.

Index Terms— Disaster management, landslide, call routing algorithm, software, web based application.

Norazlina Khamis and Lee Chin Yang are with the Faculty of Computer Science & Information Technology, University of Malaya, 50603 Kuala Lumpur, Malaysia (e-mail: azlina@um.edu.my).
Azlin Nordin is with Kulliyyah Of Information And Communication Technology , IIUM, Gombak, Malaysia (e-mail: azlinnordin@iium.edu.my).


Cite: Norazlina Khamis, Lee Chin Yang, and Azlin Nordin, " Automated Call Receiving and Forwarding Mechanism for Supporting Integrated Disaster Management System," International Journal of Information and Electronics Engineering vol. 4, no. 4, pp. 302-307, 2014.

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